Hey there, @kellybowes. Thanks for taking the time to reach out to us here in the Shopify Community regarding your hardware order. My name is Imogen. It's good to meet you!
I'm sorry to hear about this situation you've run into with your order. I have a few questions for you, so I can get some needed information gathered:
Can you provide me with the order number for the order?
Can you tell me where you operate your business from, and where this equipment was to be used?
Can you let me know what specifically was missing from the order?
Was this order man in relation to our recent retail kit promotion that we had running?
Please, follow up with me when you can with the requested information. I'll keep my eyes peeled for your reply!
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