Retail hardware, software, and Shopify Point of Sale
The last handful of updates made on the POS have led to a longer checkout times and unhappy customers. We have actually lost customers because of how bad this system has gotten in 2024. All the updates made in 2024 have led to further system issues and inefficiency.
We have to click more than 5 screens in order for the customer to check out even after the products have been added to the shopping cart! I think this is the last straw for us and we'll have to look for a new POS option unless the following items are fixed:
This stuff has got to get better. As a small business, we can't keep working through the weeds of poor updates and multiple screens to achieve one simple goal - accept money and collect simple information.
I’m a newbie and totally agree ! I’ve submitted bugs and feedback. I move to Shopify for their online superiority but will likely move back to square for in person sales. I totally want to stay instead of maintaining 2 sources of truth. But it is getting really hard to
@Shopify Are your product teams reaching out for customer feedback before adding features ? More clicks and steps = lost sales !!!!!!
Just as things were seeming reliable, it seems as though an update changes the simple checkout for the worse. Of course, I had surgery as the update came out and my staff is trying to figure out which end is up. ‘Checkout not loading’ errors and other mysteries pop up. Another vote to revert to the last version.
Agree with all this! More time for each checkout with our customers. WHY!!!! Simplify it! Most frustrating because we don't do printed receipts. When I bring up an existing customer in our system and go to text or email them a receipt, it no longer auto-populates that info. I now have to go back to the customer info, copy the email, then back to the receipt page and paste, then send. This used to just autopop if the info was in the system. So bad!
This new process is slowing down transactions significantly. Open the details page, add the item to the cart, close the details page, and then repeat this for every item a customer is purchasing 😑
If you are looking for a new POS, I have searching in Shopify application and found ConnectPOS with 4.7 stars review, good start in free trial with their support team and super quick checkout process. As an ShopifyPOS alternative I have to say it more superior with easy to use interface further customization. Plus, their pricing is the most reasonable among others. You can give it a try!
We fully agree. Whoever worked on this release is cordially invited to come to our 2-POS specialty food and bottle shop to deal with the long lines. What used to be a single tap to add-to-cart is now a painful sequence of taps, and every checkout takes longer AND is more error prone. Come on Shopify! Why don't you roll out changes based on efficiency rather than some UI redo based on god knows what. If you are getting requests from one part of your base, why not add a "speed checkout" option that keeps it simple.
Totally agree ! I moved over from Square....I'm really finding it hard to stay. If it wasn't I have everything in one system. My customers are patient, but I'm coming up on a big show and I'm stressing about it. I may pull out the square and deal with it and having to work outside of the shopify world to mesh everything back together.... more work !
I agree - it's very irritating how many steps it now takes for a simple order.
This “TURN TO CUSOMER”. “RETURN TO STAFF” garbage needs to go URGENTLY!!!
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