Price Override missing after applying latest POS update

Price Override missing after applying latest POS update

troe143
Tourist
6 0 13

I just installed the latest POS update, and staff immediately noticed that the price override function is missing.  Of course, they noticed immediately because it was useful and and something that we use all the time for sale items.  Now I see lots of emails from folks complaining about the fact that it was removed but it's looking like all of these objections fell on deaf ears and this capability was never restored??

Please lmk if I've missed something and maybe that functionality is back but just landed somewhere else where I'm not seeing it??

Thank you.

Replies 3 (3)

RobertCo
Shopify Partner
36 1 14

You're correct, this functionality was removed and has not been replaced with anything.

IN_OSLO
Excursionist
29 0 50

I am glad that you were able to operate for an additional 5 months with this invaluable feature.  The rest of us have had a miserable time dealing with unresponsive and inconsiderate CS tools and uncompassionate management that refuse to provide features we HAD and WANT BACK nor provide timeframes to acceptable replacement options.  We also recently lost the "SAVE ORDER" feature, which was also invaluable to our operations but which SHOPIFY couldn't care less if we want it or not.  They will tell you what you want, and you will just have to like it.

 

Actual Quote from a conversation with SHOPIFY CS rep,  THEY. DON'T. CARE.

"11:37 Eea Oslo: remind me again, if we cancel shopify, is it pro-rated?

11:37 Agent (Support Advisor): Yes that is correct . 🙂

11:37 Eea Oslo: thank you. I think if we don't get these features back, we are going to find alternate solutions for our POS.

11:38 Eea Oslo: Those features are integral to our operations and without adequate replacement features or customer support, i don't see how we can continue to use SHOPIFY.

11:39 Agent (Support Advisor): Your welcome, for me honestly speaking, if you think the POS app doesn't give you a seamless transaction and did not provide you the goal your looking, I would also agree with you on checking for alternatives.

11:40 Eea Oslo: Good to know SHOPIFY isn't interested in maintaining their customer base through genuine, accurate feedback. Have a great day.

11:40 Agent (Support Advisor): Yes I totally understand and we do receive a lot of complaints why the feature has been sunsetted.

petgrocer
Navigator
293 3 416

There is a big lack of upper management seeing what the developers do. There is no stop order before changes are pushed. Hundreds (thousands?) of users are frustrated and no knows or cares. They cut back on staff and replaced it with AI and now there is no change management in place at all. Obviously the people who code the changes are not daily users or they would not push out half broken changes that remove functions. They are upsetting their userbase and management is either unaware or they are trying to 'sunset' the entire POS system by making it nearly unusable.