Processed first exchange in store from online today

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Being able to process returns and exchanges from orders placed on our website in store was one of the main features I was interested in when switching to Shopify.  However, when we tried to do it today, I couldn't figure out a way to add a discount to the exchanged item (it was ordered online with a discount).  So I ended up having to process it outside of Shopify and manually adjust the inventory anyway.


Please tell me it's just user error and there is a way to do this?

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