Retail hardware, software, and Shopify Point of Sale
In the past 2 months i've purchased 4 WisePad 3 Card Readers and all of them have arrived with the "Tampered" error message upon initialization.
Also, the ones that do work, end up crapping out in less than 6 months.
Does Shopify do any sort of Quality Control on these devices?
I'm not expecting anything to come from this post, I just wanted to vent about it publicly.
Hi, @Daelan_Wood
Thanks for posting to the Community Forums.
Did you purchase your Wisepads direct from Shopify? If so these devices do have a 30 day return policy, a standard 1 year warranty, and a 2 year extended warranty with a POS Pro Subscription.
As such, please reach out to our live team with any concerns and they will help guide you through the process.
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