Quality control on WisePad 3 Card Reader

Daelan_Wood
Shopify Partner
34 0 11

In the past 2 months i've purchased 4 WisePad 3 Card Readers and all of them have arrived with the "Tampered" error message upon initialization. 

 

Also, the ones that do work, end up crapping out in less than 6 months. 

 

Does Shopify do any sort of Quality Control on these devices?

 

I'm not expecting anything to come from this post, I just wanted to vent about it publicly.

 

 

Reply 1 (1)

Skye
Shopify Staff
1105 98 196

Hi, @Daelan_Wood 

Thanks for posting to the Community Forums.

Did you purchase your Wisepads direct from Shopify? If so these devices do have a 30 day return policy, a standard 1 year warranty, and a 2 year extended warranty with a POS Pro Subscription.

As such, please reach out to our live team with any concerns and they will help guide you through the process. 

Skye | Social Care @ Shopify
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