Quantities for Made-to-Order Products

[toddmitchell]

Hey! We make made-to-order furniture. People shop through our furniture designs and then we make the items they purchase. I am running into a problem with adding quantities to our product pages because we do not have stocked products. Is there a way to allow shoppers to add a quantity of a particular item without us adding a quantity number in the backend of the product information?

Here is an example product https://zxv2d4uqzi9hpc4y-14444942.shopifypreview.com/collections/living/products/slab-counter-stool

If someone wanted 6 of these chairs they'd have to add one to the cart and then increase the quantity in the cart. Or got to the page 6 times and manually add 6 chairs to the cart.

I want a quantity selector on the product page that is not connected to available stock. Can anyone help?

[Kimi]

Hi, @toddmitchell!

Thanks for reaching out about this.

When it comes to adding certain functionalities to your storefront, this is usually configured by the specific theme that you're using. I took a look at your linked example product, and can see that you're using the Pipeline theme from our Theme store. Pipeline is a third-party theme that's been created by our partner developers outside of Shopify, so our scope of support here can be a bit limited when supporting this theme. In saying that, when taking a look at Pipeline's demo store here, I can see that their product page does feature a quantity selector. So it's definitely a feature that your theme supports and have available, but there are a couple of things that you can double check on your store to see if you can get the quantity selector to show up:

1. Continue selling when out of stock: If you navigate to your Products page within your Shopify admin, and select one of your products, make sure that your store is tracking the product's inventory and that the Continue selling when out of stock checkbox is ticked. Because you mentioned that your products are made to order, when this feature is enabled, the system will allow customers to purchase the products without you having to input stock number within your Shopify admin's product page.

2. Check your Theme Editor: On your Shopify admin, head over to Online store > Themes > Customize. This will take you to your Theme Editor, where you can check your theme settings (found on the bottom of the page) to see if there is any toggle or checkbox that you can enable for the product quantity selector to show up on your storefront.

3. Ensure that you're using the latest version of your theme: It could be that the product quantity selector is a new feature of the Pipeline theme that the theme developers have recently shipped out. So you'll want to make sure that the version of the theme you're using is the most current one. Check out this Help Centre document on how you can check or update your theme version.

If after checking all of the above you're still unable to add the quantity selector onto your product page, you can get in touch with our internal Support Team so that we can take a look at your account further from our end. At this stage, we aren't able to provide account-specific support via the Shopify Community Forums. But if you visit our Help Centre and login to your store here, we'd be happy to take a closer look at your account to further help. As mentioned previously, because the theme that you're using is one that's been developed by our third-party partner developers, our internal Support Team may need to contact the theme developers for further help on this matter too. If this is required however, our team will be able to do this from our end on your behalf.

Since you mentioned that your products are made to order, have you thought about adding a third-party pre-order app to help with your store's workflow? An app such as this one here, for example, can help you send a separate pre-order email to customers after they purchase their products. It will also replace your Add to cart buttons with Pre-order buttons, to improve customer experience on your storefront.

Please note however that apps such as the one above has been made by third-party developers outside of Shopify, so if you do have any questions about them specifically I would also recommend getting in touch with the app developers!

Let me know how you get on with the information above! I'd be happy to help if you have any other questions.