Refund to gift card

[kev911]

Not sure if I’m doing something wrong or what but on our Shopify pos we want to be able to refund customers to a gift card instead of original payment if the return is outside of return window or other situations. I have gift cards enabled but when I go to do a return it’s only showing the original payment as the option to refund. Not giving any option to refund it to a gift card. In the Shopify help it says “

1. Optional: Enable Refund balance to gift card to issue a gift card to the customer for the refund amount. The gift card product needs to be published to the POS sales channel for this option to be available.”

but I’m not seeing this as an option at all. 
I need to somehow be able to give the customer a gift card as their store credit and not refund them. There has to be a way to do this.

[hstb]

I'm not sure this is definitely the answer but do you have any Gift Card
products created? Maybe you need to take that extra step. (Even if you
create particular denominations of that product, you'll still have the
option to use an "Other" amount.)

[kev911]

Yes I have gift cards enabled and have them listed in the sales channel. From what I understand there should be an option to issue a refund to a gift card instead of whatever the customers original form of payment was. So even if they paid with credit card I want to put their refund on a gift card instead of refunding to credit card. I watched Shopify pos tutorial video that showed a toggle button to do this but it’s not showing up for me

[kev911]

I notice in my Shopify pos when I go to settings then gift cards there is no gift card products there. It says must add gift card product but I already added a gift card and have it active 

[EricaL]

Did you ever find the solution for this? I just opened and am trying to enable this feature as well.

[dahlenla]

I am having the same situation. I used to be able to do this and now no longer have the gift card option. 

[Clayton23]

I'm having a similar issue, however I do see the option but when I select it the app just takes me back to the main order screen.