Reset the PIN for a register

danielpmeyer
New Member
1 0 0

When I try to log onto a (iPad-based) register from Shopify with a PIN, it tells me that my PIN is incorrect. Fine, but how do I reset this? 

Please don't tell me to log on and reset my PIN. The register is not asking me for my username or anything. Don't tell me to use a QR code, because it wants to be unlocked before it will read the code. It just wants a PIN, and the PIN I have on record isn't working.

Replies 3 (3)
Nia
Shopify Staff
173 15 24

Hi, @!

In order to reset the PIN for your POS hardware, you can follow the steps below -

  1. In your Shopify Admin, click on Settings > Users and Permissions.
  2. Click on your name or the staff in question.
  3. Scroll down to the Point of Sale access section and click Generate random PIN. 
     

    27-56-0d89i-6vkp1

This will then show you the new PIN which you'll be able to use on your POS hardware once you have saved.

What is your current strategy in maintaining the flow of your inventory management?
I would like to provide you with a link here regarding inventory management and improving stock flow. Inventory management is a key aspect of selling in-person so the resource I've given you highlights strategies, formulas and tips on inventory management which would be beneficial for you!

Nia | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

positanogrouppr
New Member
1 0 0

I did that already, doesn’t work. Also I deleted the Pos app and reinstalled it and still having problems with the pin resetting.

Nia
Shopify Staff
173 15 24

Hi, @!

Are you able to clarify for me whether you're having an issue with the initial POS App login or is it the PIN login?

Nia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog