I am lost and must be missing something fundamental...
We have both POS and online shops.
I was trying to process a return of an item that was purchased online, but could not find any helpful guidance in the help center.
My questions are:
1. Can I make a return using the admin for purchases made in the POS and vice versa?
2. The only function I have found in both is a "Refund", is that what I am supposed to be using for a return?
3. My understanding is that in order to give the customer a "store credit" (without adding another app) I need to (A) credit the customer in $0 and then (B) issue a gift card. Is that correct or there is a shortcut to credit the customer using a gift card?