Return and cancel request for customer

Return and cancel request for customer

ShellySharma
Visitor
2 0 0

Hi Shopify Community,

I’m looking to provide my customers with the ability to cancel or exchange or return their orders directly through my Shopify store. I prefer not to use any third-party apps or APIs for this functionality.

Can anyone guide me on how to set up cancellation and return options using only Shopify’s built-in features?

Any advice on how to achieve this would be greatly appreciated!

Thanks in advance!

Reply 1 (1)

prakashVt
Shopify Partner
260 23 36

Hello @ShellySharma 
Without using a third-party app, it might be difficult, but I would suggest you use a Shopify form app and add it to your store. This will allow customers to enter their order number and connect with you.

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