sales tax not being added to the sale

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Hi. Can some one help me... I am having issues with taxes not being added to a POS sale. I have my taxes set-up correctly under the tax area of Shopify. I also noted that IN the Online portion it is not taking out the correct amount of taxes. I can't figure this out and it;s getting darn annoying. Shopify was suppose to be this fantastic product but I gotta tell you I'm not loving it at this point--


Can some one please help me! 

Replies 2 (2)
Shopify Staff
Shopify Staff
1425 174 270

Hi, @Terri-P


I’m Helen from Shopify Support, and I’m here to help.


In order to do so, I need to look directly at your account and the Orders that are not being charged sales tax. Therefore, I am sending you an email so that we can get started on this. Please keep an eye out for that and reply at your earliest convenience.


Thank you!

Helen | Social Care @ Shopify 
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Do you have a customer excluded from being charged sales tax?
1 year e-commerce, 7 years B&M store.