Solved

searching for customers using their postcode

jules5822
Tourist
8 0 10

I am new to shopifyPOS. At the moment it seems that I can only search for customers using their surname or email address. Is it possible to search for customers using their UK postcode as we have migrated our customer data from another source and a lot of our customers didn't have an email address associated with their account. This makes life a bit difficult when they have a surname like Smith or Jones!

Accepted Solution (1)

RubyWalker
Shopify Partner
37 5 12

This is an accepted solution.

It seems not. However, I can find customers in our store using the City or Street (e.g. Brighton, Southampton, Chichester, Church Lane, Mill Road etc). You can also combine that with a Surname to narrow down the seach - for example "Smith Brighton". Might that work?

 

 

 

 

 

 

 

 

 

 

 

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Replies 9 (9)

RubyWalker
Shopify Partner
37 5 12

This is an accepted solution.

It seems not. However, I can find customers in our store using the City or Street (e.g. Brighton, Southampton, Chichester, Church Lane, Mill Road etc). You can also combine that with a Surname to narrow down the seach - for example "Smith Brighton". Might that work?

 

 

 

 

 

 

 

 

 

 

 

jules5822
Tourist
8 0 10

that's very helpful thank you very much

edsuperhero
Shopify Partner
8 0 2

Hi I dont think that's acceptable
We're new to shopify and if we'd known there was this simple shortcoming ie we can't find uk customers by postocde we wouldnt have signed on.
Surely your developers can do better?

edsuperhero
Shopify Partner
8 0 2

Example Mr Wilson Postcode EX1 wants to know something about his order

we have 20 wilsons who've ordered in the past month.

You expect us to find out that EX1 might be a town or a village then search for wilson+maybe town?


 

hstb
Shopify Partner
140 3 70
Surely Mr. Wilson has an email address or phone number?
edsuperhero
Shopify Partner
8 0 2

The point is why can’t we find him via his postcode

MickaelRo
Shopify Partner
3 0 0

Hello, I am a shopify developer in the UK and will be happy to create a POS (public) application for searching by Postcode. We can talk about it !

edsuperhero
Shopify Partner
8 0 2

Sure. Interested! How do we talk?

majikpaul
Shopify Partner
4 0 2

I have the same issue.

 

About 20% of our customers phone their orders in to us (they're often an older generation, some of whom have spent thousands of pounds with us over the last 35 years).

They sometimes don't even have an email address, and I think phone number isn't always a reliable method of looking somebody up, when they have both a mobile number and often a home landline number – will they remember which one they gave us?

Much easier for them to tell us their postcode, which will be unique to them (unless we have 2 customers in the same street).