Setting up Instagram Shopping - Business Manager does not own any instagram accounts

Kahley_McFadden
New Member
1 0 0

I have been at this for hours and cannot find a solution. I am attempting to set up my Instagram shopping and I keep getting an error message "he connected Business Manager doesn’t own any Instagram accounts connected to the Facebook Page. Add your Instagram account to the connected Business Manager and Facebook Page or learn more= about  how to create a new business account on Instagram" I want to the business manager in facebook and it is connected. I have deleted accoount and re-installed three times now and the same thing is happeneding. PLease see screenshot. Im hoping someone can help. Thank you 

Replies 2 (2)
Helenpeachy
Shopify Partner
26 0 0

You can have up to three commerce business account to a facebook page with this, you are connecting the wrong business manager. Try starting from afresh

Firstly, connect the instagram to facebook

Go to commerce manager and note the commerce ID, its the commerce account with same ID you are to connect when setting up on store

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flareAI
Shopify Partner
638 53 179

Hello @Kahley_McFadden,


Seems like you are connecting to the wrong Business Manager.


You have to first add the Instagram business account to your Business Manager. Then associate it to ad accounts or partners that are also in your Business Manager.


While doing it keep the below points:


1. To add an Instagram business account to your Business Manager, you must have the username and password for the account.
2. The Instagram business account you're trying to add can't be owned by another business. Instagram business accounts can only be claimed by one Business Manager.
3. Only admins can add Instagram business accounts in the Business Manager.
If your Instagram business account is linked to a Facebook Page, you should add both your Facebook Page and Instagram business account to the same Business Manager.


To associate an ad account with an Instagram business account, the ad account and Instagram business account must already be in the same Business Manager. You can't associate ad accounts to Instagram business accounts in a different Business Manager.


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