Scammers use freely this system! i have told shopify about this and they did nothing. not even an answer to my post.
you should be ashamed, only money counts here and the safety of your customer counts for nothing
go to hell all of you
Hi @Coco12, thank you for reaching out here.
I am sorry to hear you have had a bad experience with an online store - can you please tell me more about this? When was this order placed? Did you pay via Credit Card, or Paypal? As Shopify is software used by merchants to build their businesses upon, I would have no access to information regarding your order. However with that being said, I do completely understand to order something online and have it not arrive is always disappointing.
Were you given an idea of delivery date when you placed the order? The easiest and best way to sort this out would be to get in touch with the store directly if possible. Are you able to reply to any emails from the store, the order confirmation email for example? Does the store website have a contact phone number, email or social media link?
If at least 30 days have passed and you have neither received the item, nor had a reply from the merchant, then I would advise reaching out to your bank for their advice on next steps to take. If you feel concerned this store may present a threat of fraud, you can use our "Report a merchant" function here. All stores submitted here are sent directly to our legal team for them to review.
I have some additional information and resources here which may of help in reaching out to the store. I wish you all the best going forward!
2 years later and the company Inspirational Gadget is still in business like nothing happened! Shopify is not concerned and is helping internet fraud, they are only concerned about their investors profits! So many complaints on the web! but nobody cares! your time of free loading and harbouring criminals is counted! i am fed up with this dictatorship of companies like yours and i will not stop fighting !
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