Shopify Charged me $623 for 7 months of POS Pro After I Downgraded & Uninstalled

Shopify Charged me $623 for 7 months of POS Pro After I Downgraded & Uninstalled

mlba1617
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After closing my business, I followed all the steps on the link below TWICE to cancel my Shopify POS Pro and was still charged $89 per month for 7 months for a total of $623. I was finally able to get assistance officially confirming my POS Pro subscription was canceled as of December 2023 but now Shopify is refusing to refund those 7 charges and telling me they MIGHT be able to refund the December charge. My store did not take any orders June 2023 and beyond. I also double-checked under the subscriptions section and the POS Pro was NOT showing on there, yet I was still being charged. I need to be refunded for the June-December charges. 

 

https://help.shopify.com/en/manual/sell-in-person/getting-started/uninstall-pos

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