Shopify Chip and swipe reader constantly disconnecting, Going asleep

[Roostcollection]

We now have two reader both have disconnected or gone asleep multiple times today and everyday. Every time we have to forget reader and re-add. These suck.

We've been open for under 5 hrs. Had 87 transactions. That one every 3.5 minutes.

Shopify please pipe in and give an answer????????????

Make an data card reader. Like the Verifone P400 Lightspeed is quoting me to use if I jump ship.

https://www.lightspeedhq.com/pos/retail/hardware/

[Wildernest1]

I'm right there with you!  Our two workstations have had their chip reader go to sleep three times today - 80 transactions - $10k in sales today and what does tech support say - "here's a help article showing you how to forget and reconnect"  Yeah, we're doing that over and over my guy.  They think it's the power source or the dock or whatever...how about just get your hardware patched up and stable before we really get busy.  

[Roostcollection]

1 Hour later. reader did it again!

[Roostcollection]

Both card readers did it again!

115 transactions. Tell me when it has time to fall asleep!

[Red_Stick_Spice]

Ours disconnect at least 10x per day...customers standing in line as we reconnect constantly. Totally embarrassing.

Tech support is absolutely worthless.

[MountainC]

Same problems here!! customers getting annoyed when they have to wait. This is brutal. Shopify has to come out with a way to keep these card readers powerd on....especially when they are permanently connected to power supply. what a joke! 

[Wendling]

I'm trying the idea of not allowing the iPad to sleep.