Shopify POS app doesn't automatically update inventory

Kyle5
Excursionist
22 0 5

Hello everyone,

 

I use Shopify solely for a POS system through their POS app on an iPad. My question is, why is the inventory shown on the iPad POS app not matching the inventory from the actual Shopify website? The Shopify POS will not update inventory unless the POS app is restarted/refreshed manually. I would like inventory to reflect the most recent purchases automatically. Is there a setting I am missing to do this?

 

Thanks!

Replies 5 (5)

CuratedEq
Tourist
6 0 0

Following. 

hstb
Shopify Partner
148 3 76
Not to minimize the problem but if you're only using it for POS, why does
it matter what it says in Admin?
Kyle5
Excursionist
22 0 5

The app isn't reflecting the same information as what is on the admin website. Admin is correct, app is not. So when a product is out of stock, employees aren't able to see if it is in stock at another location for a customer. 

7Rock
Shopify Partner
12 0 3

Assuming this is on an iPad, check to make sure in tablet settings -> Apps -> Shopify POS app settings, the "Allow Cross-website tracking" is enabled. That helped one of my clients recently who had a similar issue. 

Jane888
Visitor
1 0 1

Thank you!  Great tip that solved our problem.  Truly, thank you for taking the time to post it!