We recently made the switch from Squarespace to Shopify for our website, and Square to Shopify for our POS. We use our POS in our coffee truck, and we are finding the transition very difficult due to a few things:
Inability to print order tickets with big print & customer names
Inability to simply "check" modifiers for drinks instead of creating many screens of variants
Inability to change the checkout flow + a very small tip screen customers struggle to see
I know other coffee roasters with cafes, and other restaurants must be making the switch to Shopify as the call for direct to consumer sales grow - has anyone else had this problem? Are there app developers looking to solve this problem? Any advice?
I have this same issue as a recent switch from Square as well. I am used to having modifier sets that I can apply to items in a specific category as we do custom orders. I tried to put all the options I normally have on a custom item as variants and it tells me I have too many variants.
I have been with Shopify for 7 years and it has been excellent for our online coffee business. Don't listen to any shopify moderators. Shopify POS isn't good for coffee shops/bars. We used it for a while for our coffee shop and it has been terrible all along. Missing important features, then becoming slow which means losing customers. So it's a no no for us. Whilst we will use Shopify for our online shop which is solid and robust for our physical cafe we decide to go with Square POS which is far more advanced than Shopify. I hope this helps
I appreciate your honesty although it's frustrating to hear as I switched to Shopify simply for the instant sync of inventory between my website and store as we share the same stock. However, considering I haven't been able to figure out how to do the same features (even with paid apps) I get for free thru Square POS, it looks like I might be heading back that way. Do you sync your inventory between your Shopify website and your Square POS? If so, can I ask you what you use for that?
We used the POS lite in a small pop-up cafe we were in and needing to figure out what system to use in our soon-to-be-opening cafe.
I am concerned about the modifiers and things like curbside pickup, and holding an order if someone needs a moment and I can take another order. I am curious @JFingal what you are going to do and use?
@readysetcoffee Shopify is our solid system for the online shop. We use Square for the physical outlet. We love it for the simplicity and responsiveness. Don't be afraid to adopt two systems. Shopify POS is too clunky , slow and missing important features. When you are busy with massive cues you need a system which is fast with a quick checkout. If you have staff the system needs to be snappy. It's a business decision. If you grow you may need to switch to a faster pos. Do it sooner rather than later . Concentrate on the business not on how to deal every time with a checkout hiccup. I hope this helps. PS Square is even cheaper than Shopify. Why not.
They are both great. Reliable systems. Clover didn’t have the integration with my accounting software so we went with square.
Here's one of the issues with Shopify. The POS charge us $89 on top of the monthly service ($79) just so we can have basic functions like returns /Exchanges, Curbside pickup.
To add another paid for app is more salt in the wound. If Shopify was a low cost platform based on apps it would be a different story, but their not.
Squarespace Advanced Commerce is $40 per month. Then add apps. Compared to Shopify $168 and add apps.
In the case of our business neither have manual returns. I'm no exploring going back to Clover, They had this function.
We are using Square retail for our cafe POS because we need COG reporting. So frustrating that this version of Square does not offer tiles for viewing the screen. Not having tiles really slows things down. Any suggestons?
I could have written this exact post myself, and here I am about to open a 3rd cafe and still can't figure out a better option. One of the main reasons we have stayed with Shopify is the transfer of products between locations. We produce all of our own food (meals, granola, breads etc) at one shop and 'ship' them to our others. I just created a collection called 'extras' which has all my modifiers, but I get it, SO GOOFY that Shopify doesn't offer the square style modifiers.