Is it just me, or since we have had to pay for POS, the quality of the app has decreased significantly. Two busy saturdays in a row the barcode scanner stopped being recognised in the main till (but still worked on the search bar) and today the card machine wont communicate, the system wont allow partial payments, it has messed up a gift card used when trying to take a partial payment, and the other day I couldnt take a payment for an unpaid order as I had refunded an item on the order at £0 (given it hadnt been paid for yet). I note I need to do an update when I go into the shop tonight as given the issues with the system my staff are afraid to do it in case it breaks even more functionality.
Shopify helpdesk people are friendly but unable to resolve these issues.
Shopify need to up their game, and to stop charging us for buggy software until it is fixed. Classic was a much better solution!!!
Anyone experiencing the same/similar?
This is laughable that a POS system like this is even in production. And people are naive enough to pay for it. I use the Shopify ecom but the POS no, no, no. It would drive me crazy to pay for something that is in BETA testing. I have been testing the Shopify POS and it is unreliable. I wish Shopify POS worked, I would love to use it. We have been in biz for 27 years and I use a DOS based POS, the barcode reader and receipt printer have never disconnected in 15 years. Reliable, never crashed, never lost any data. Yet for me to advance I need to find a reasonably priced and reliable omnichannel system. Lightspeed has LAN based receipt printer connections issues as well and does not integrate that well with Shopify. You would think POS systems would be tried and tested and bulletproof for production but I have not found a solution yet, Looking at WooPOS (if anyone has had any experience with it please let me know) it's ugly but has a lot of features, and integrates with Shopify without paying for a bridge. NOTE: it does not support Shopify gift cards last time I asked. So for me, the workaround to Shopify POS is not to use it. However, if it was reliable and had standard/expected POS functions I would most definitely use it for the omnichannel experience I'm looking for, for my customers. To be fair to Shopify I love their ecom, they have nailed it and I would recommend it.
We have found that our issues occur when there is a pos software update available that hasnt been installed yet. Once we manually update we have no problems until the next time. Ours will nit update automatically for some reason and always have to be completed manually.