Shopify POS Lite Couldn't Load Checkout Error

Shopify POS Lite Couldn't Load Checkout Error

Merkaba
Excursionist
20 1 14

We needed to restart our iPad and when we opened the shopify app we found the new pos app in its place.

The new app is dropping in a few days so this was a chance to play around with it. What I found was only one staff accounts could login to the app, not the owner account. I talked to support, who had me update the iPad as several features in the app weren't showing like "Save Cart" and changing the "Lock Screen" timer. After the update was installed those features showed up and worked. We cashed out a customer only to find an error when it came time to take payment (Couldn't Load Checkout).

The app is up to date along with the iPad. Is anyone else having this issue?

I've only been with Shopify for over a year because I wanted to have my brick and mortar POS in the cloud. I have to say I'm disappointed with the bate and switch of the $79 plan being for retail brick and mortar a year ago and now being told that app is really on for a popup and you need to app the POS Pro for another $89 a month for what I can see is standard features. Sorry, just frustrated with Shopify and my iPad app that's no longer working for me to cashout my customers.

Replies 5 (5)

HollyDaniels
Visitor
1 0 2

Hey!

 

I totally feel this too-- we've been receiving the same error/same difficulty with missing features etc that are essentially just baiting us to upgrade to PRO which means a lot more money spent per month when you have multiple locations!

 

how did you resolve the checkout error? we just had to leave the sale and process it at another store.

LACOAA
Visitor
1 0 0

I had this error and ended up fixing it simply by rebooting.

Hydro45
Tourist
5 0 3

We came into the store this morning and all three iPads would not allow us to select the checkout button.  We finally got to the point where we could load a cart.  Close the app and re-open it and select the checkout button.  The next screen would display "Couldn't Load Checkout".  We contacted support and they are still unable to figure it out.

Rahya_Blackwell
Visitor
1 0 0

We're you able to resolve this issue? I had this happen to me at a trunk show today.. Its holiday season and we need our POS systems to work!

Hydro45
Tourist
5 0 3

It happened to us on a Saturday.  We returned early on Monday to follow-up and it was working again.  There was never an explanation as to why.