Shopify POS lots of problems after later IOS update

MDave
Tourist
8 0 10

Hi there, since the last IOS update 2 weeks ago, we have major problems with Shopify POS running on 2 different iPad pros. 

The virtual keyboard disappears many times. Our whole inventory is unsearchable. Barcode scanners are scanning 1/3 of the barcode which gives us false scans.

 

We set up a regular iPad that was not updated and works for the moment. However, we would like to have our large iPad pros up and running. 

Who else is having problems after the update?

 

Thanks!

Replies 11 (11)

Lindsay_Sevigny
Tourist
4 0 3

Our POS is doing the same thing post update.  Scan an item in, and if multiple products have the same barcode number they pos automatically selects one item instead of asking us to choose the correct item like it used to do.  It's always the wrong item and seems to default to the first item made that shares the barcode so it's often something no longer in stock (irrelevant, but this is what we have noticed).

BKGS123
Visitor
1 0 0

Our POS is doing the same thing.. keyboard not showing up at all! Items scanning weird. Have you found a solution yet? Trying to chat with shopify now..

BuddiesToys
Excursionist
22 0 19

We are having the same problem, please keep reaching out directly to Shopify chat line so they will push this up the list of things to fix!  We have been told on chat that they are aware of the issue and are working on it, but I think the more people asking for help with this is better.

Lindsay_Sevigny
Tourist
4 0 3

I spoke with Chat earlier today and was told the solution would be to regenerate duplicate barcodes and resticker everything 🤦🏻‍♀️

kalelreturns
Tourist
9 0 6

What a stupid solution. For me, that literally doesn't do anything because the scanner itself is not correctly scanning any barcode. it will literally skip digits. Frustrating that they think this will solve it.

kalelreturns
Tourist
9 0 6

having the exact same issues. keyboard not showing up and can't scan items. POS is unusable for me.

bluepeppermint
Visitor
2 0 3

Having same issue, wondering if anyone has found a solution?

CC17
Visitor
1 0 3

Same here, lots of issues since the new update , items added to chart no longer show images , adding one item sometimes inexplicably adds two. If the update is going to make everything worse , why update at all ? And the least they can do is to roll back the update and hire some QA. What a joke

Pbmauk
Excursionist
20 0 38

What about the default changing on products from draft to active? We have individual/ one of a kind items. We will often do pictures , etc, but are waiting on the item to be in store. Then we create barcodes, print them, and make the product ‘active’. 

I was off for a week, and have a huge mess. No warning that a basic default was changing, or option to change it back. 

I now have inventory double entered, floor items without barcodes. Products online without pictures or price. 

I spent a long time setting up a system for our store, and it’s just gone. We sometimes get over 60 consignment items a day. 

I reached out to Shopify, and support wasn’t even aware of the default change. 

I can see where other businesses might want an ‘active’ default, but then you make that an option in settings. 

 

CornerCreationS
Visitor
1 0 0

2 years later and I’m having the same issue.  I’m using an iPad Air 4th gen. with the latest POS update.  I’m usually checking someone out and trying to send them a receipt vis text or email and the keyboard will disappear and I’ll have to lock the screen and open backup and the keyboard will come back.

Elias
Shopify Staff
2955 289 511

Hey, @CornerCreationS.

 

Thank you for joining the thread and bringing this to our attention. 

 

As the keyboard disappearing may be a more widespread issue on iOS, we'd recommend restarting the device more frequently to see if that can help resolve the issue. However, if the issue continues to persist, then you can send a report from the Shopify POS so that our Technical teams can take a closer look.

 

If you have any other questions on this topic, then don't hesitate to let us know.

Elias | Social Care @ Shopify 
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