Shopify POS Tablet Stand not charging

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Our ipad is not getting a charge from the pos base unit, we have the green light on the charging lead transformer but not charge. Can anyone offer any guidance ? We are UK based.

Reply 1 (1)

Shopify Staff
2720 272 473

Hey, @Dav10.


Thank you for reaching out and bringing this to our attention.


Depending on the type of device stand for Shopify POS that you have, it may include a 1 or 2 year warranty. However, while we're unable to provide account-specific support via the Shopify Community and check your order for the hardware, we'd be happy to further assist you with this through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.


I noticed that you're a new member of our Shopify Community and I'd love to hear more about your business. What types of products are you selling? Do you have a marketing plan prepared for your store?


Elias | Social Care @ Shopify 
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