Shopify randomly deleting SKUs and barcodes?

[wilburnch]

Why is Shopify randomly deleting my SKUs/Barcodes?

I have noticed this as a constant, regular issue in our daily operations, and I have a definitive example just right now as we were attempting to update our inventory. I created barcodes for a product yesterday (they were printed out and attached to the item, so I know I didn't just forget), and today the barcode field on the product is blank and the product no longer rings up.

I did not use the bulk editor or change anything about this product at all. This is extremely frustrating and makes Shopify borderline unusable. 

I attempted to reach out to support but it just keeps giving me the AI answer of "It does not randomly delete barcodes!" and then lists a bunch of solutions that do not apply. 

Any help would be appreciated before we are forced to migrate POSes. 

[SealSubs-Roan]

Hi @wilburnch 

This may happen when external applications or CSV uploads modify the product fields without keeping the original barcode data intact. An alternative solution is to enable product activity tracking (using tools like Matrixify or Mechanic) and keep an eye on any modifications. Additionally, avoid using apps that send over empty values. Implement "only update if not blank" logic during inventory updates.