Shopify Tablet Mount turning off my Tablet

[Wooderzz]

Hey 

I've setting up the POS system for the first time. Im using the Shopify Tablet Mount (USB-C)with the Lenovo M10 tablet. It said that it was compatible with the tablet, but when i attached the tablet to the mount its causing the tablet to turn off or turn up and down the volume. It even tried to master reset (power + volume button for 10 seconds) 
Is there something im missing? Can i turn off these buttons on the tablet or anything?

[AaronD]

Hey @Wooderzz

That's a great question! Although I haven't personally used a Lenovo Tab M10, I believe the reason that you are experiencing this is due to the physical button placements on the tablet. For example, the Shopify POS Tablet Case (USB-C) has a clamp-like structure that might be pressing against the physical power and volume buttons of your Tab M10.

We would recommend referring to our "Device stands for Shopify POS" resource which outlines which tablets are compatible with which Tablet Stand, but the Shopify POS Tablet Stand (USB-C) only supports the following Android tablets and this is likely due to some Android tablets (such as the Lenovo Tab M10) having different physical button placements.

The Shopify POS Tablet Stand (USB-C) is compatible with the following Android tablets. 

• Samsung S8
• Samsung S8+
• Samsung Galaxy Tab S6 Lite (2020)
• Samsung Galaxy Tab S6 Lite (2022)
• Samsung Galaxy Tab S7+ (2020)
• Samsung Galaxy Tab S7 FE (2021)
  
  

Based on external research, it seems like the physical buttons cannot be changed or altered, unlike the touch navigation buttons for the tablet itself. However, you would still be able to reach out to Lenovo Support to confirm this.

If you received the Shopify POS Tablet Stand (USB-C) within the last 30 days, we would then recommend referring to the Return Policy for our Shopify hardware, which also outlines the steps on how to return the Tablet Stand. Depending on the region that you are located, you can also look into one of the following options from our Shopify Hardware Store that would support the Lenovo Tab M10.

• Bouncepad Eddy Tablet Stand
  • Compatible with all iPads from Mini to iPad Pro 12.9" and most 7" to 13" tablets (tablet thickness 5.5mm to 8mm and Width of 134mm to 221mm)
     
• Bouncepad Click Tablet Stand
  • Compatible with all tablets, large and small
    
    

Note: Unlike the Shopify POS Tablet Stand (USB-C), the Bouncepad alternatives outlined above do not charge the iPad.

[Wooderzz]

Thanks for the note. Its a bit disappointing to read this, because when i purchased the countertop bundle (https://hardware.shopify.com/en-uk/products/wired-countertop-bundle-for-android-uk?variant=507039912...

It lists the M10 tablet as a compatible device. 

i'm too far down the road to change now. I think i'm going to have to find something to stop the clamp from closing all the way.