Still getting billed after cancelling POS Pro

KrisGH
Visitor
1 0 0

Hi,

for quite some time ago we cancelled our POS Pro subscription,

but we are still getting billed 89,- USD every month.

I cannot find the saleschannel/app anywhere, but it still remains on the Shopify billing.

 

Why is this?

 

Best regards Kris GH

Reply 1 (1)

Victor
Shopify Staff
2346 221 510

Hi @KrisGH,

 

Thank you for reaching out. Please note that POS Pro subscriptions are based on a per-location basis, so it's possible that even if you cancelled it for one location you may still being billed for an active subscription at a different location. I'd recommend checking your locations and ensuring that you have POS Pro disabled for each one.

 

If you are unable to check this, or still need assistance, please reach out to our support team so we can authenticate you on your store and review this in more detail.

Victor | Social Care @ Shopify 
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