Store not opening after payments

Ejisee
New Member
7 0 0

How do I re-open my store after paying oustanding balance? 

21CE9FB4-E332-46FC-A4CA-D01686A2BBAD.jpeg

Replies 10 (10)
Hank
Shopify Staff
Shopify Staff
1102 128 175

Hi, @Ejisee,

Hank here from Shopify.

Can you try opening your admin using incognito mode to see if this works? If it does, then can you try clearing your cache and trying to log in?

However, if you are still noticing an issue, let me know as it may require me to have a look at if there are any technical errors within the store, or I can reach out to the accounts team should I need to.

Let me know, and I will happily assist you further.

All the best,

Hank

Hank | Social Care @ Shopify 
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Ejisee
New Member
7 0 0

It doesn’t work after clearing browser and use incognito browser is the same message 

5EA12D8B-B7AB-4408-BA56-154C9BC7A076.jpeg

Ejisee
New Member
7 0 0

 Please see this 

49C6869A-FED0-405F-96FB-574286AA3AE7.jpeg

Hank
Shopify Staff
Shopify Staff
1102 128 175

Thank you for that.

Can you try selecting the option to log in with browser? Rather than to try this on a mobile device, to see if you can bypass this message?

Based on the two screenshots you have sent I am not seeing a major reason as to why the store is not opening, but I can follow up on this if opening using a browser does not allow you to access the store.

Let me know.

Hank | Social Care @ Shopify 
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Ejisee
New Member
7 0 0

It still didn’t work 

Ejisee
New Member
7 0 0

Login from computer still the same 

Ejisee
New Member
7 0 0

These is from computer 

2516ED69-4865-4A76-96C1-46D4B859F0D0.jpeg

Hank
Shopify Staff
Shopify Staff
1102 128 175

Thank you for trying that. I'd like to take a look at this on my end.

Now as this is account specific, I will just need to verify your account. I will send you an email to the email address attached to this forum's account and confirm some security questions about your store.

Once you reply to that email, I will look into this further for you.

Hank | Social Care @ Shopify 
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Ejisee
New Member
7 0 0

I do most of store editor with the mobile version, but since I updated to the new latest theme editor I couldn’t do anything anymore because it doesn’t let me to edit theme. Please help thanks 07D6580C-6717-4AB9-A835-3E9FA1616377.jpeg

F3220E0F-8E07-4233-ABEB-2AB52159EF24.jpeg

Hank
Shopify Staff
Shopify Staff
1102 128 175

As you mentioned it is just on your mobile device you are seeing this, it could be an issue with your device which is slowing this down, or not allowing you to edit the theme.

It could also be a case that after you updated the theme, there may be something within the editor that is stopping the mobile view.

Can you confirm what theme you are using as you may be able to query this with your theme developer? Note that if this is a third-party theme, you will need to reach out to your theme developer to get them to make these changes for you as this would not be supported by Shopify. If you are unsure of your theme, you can locate this information as per this guide.

Hank | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog