Sue

[kkshand]

Hello, I’m not happy with my account I have been waiting forever for a response and I don’t like that due to COVID 19 we can’t contact Shopify. 

[Zvezdovs]

@kkshand Howdy!

Sorry to hear that!
Shopify employees probably are busy because of the large amount of requests and messages coming their way due to these difficult times.

Hold on, have a bit of patience, I'm sure somebody will come back to you at first opportunity.

In meanwhile, shoot your questions here, maybe we - community members can help you quicker than Shopify team.

Good luck!
Aivis Zvezdovs / ANTI 404

[Matt37]

I'm sorry to hear about your challenges. Here would be my advice: Chat is your friend! 

On the upper right. Click on your name and  select, Shopify help center;

Select support from the top menu, then contact Shopify.   

Enter login info. Then search a topic (It probably won't be the answer but they want you to try first). 

 At the bottom of the search results click contact.

The select the Chat option. 

Usually the get to us within about 10 minutes. They are always friendly, and reasonably helpful.  But they will also open a ticket for you if they get stuck, and we have always been contacted back regarding those tickets. 

Best of luck!

[kkshand]

I just want my money back.

[kkshand · Accepted solution]

I want my money back .

[kkshand]

• I want my money back .

[kkshand]

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@kkshand wrote:

Hello, I’m not happy with my account I have been waiting forever for a response and I don’t like that due to COVID 19 we can’t contact Shopify. 

---

I want my money back .

[kkshand]

I want my money back .

[slimfatz]

Do you speak to everyone so condescending? You honestly think these people are on here contemplating a lawsuit but haven't tried chatting with support yet? 

Either A. You're a shill or

B. You're just ignorant and haven't had to try to communicate with support regarding a legitimate issue.

Like buying a domain and then realizing that shoppify doesn't let you access your mx records without an active store subscription. Or any number of other ICANN violations they commit daily.

Point is they could care less about their customers. And they're fine with you sitting in a chat queue all day with someone who isn't making close to minimum wage. 

[Billymars]

CHAT is NOT your friend.

I had 4 long chats that went nowhere because the cs persons couldn't understand the problem.

Set up a callback ND that helped, but then it was passed on to billing who only conducts via email. Again the billing person only went with what they wanted and didn't understand the problem.

I told her I needed a manager to call me back. She told me there was no manager and I'd have to deal with her.

It is still waiting for the simple solution to give me my money back after Shopify stole $583.99 from me and then because the original sale ended up with me winning a chargeback and that customer's account being closed for defrauding companies like mine the transaction failed on that end.

What does Shopify do? They steal ANOTHER $583.99 from me and refuse to see the whole picture because their heads are so stuck in the Shopify book that their eyes are closed to the issue and I still get no call from Management ND I'm out $1500 for this 1 order...

Opened this store to help with bills attributed to my daughter's 10 year fight with leukemia, and now my family may not eat because of the billion dollar Shopify platform...

May just sue for the emotional amage Shopify has caused me and is still causing me even after I clised the store...

CHAT SUCKS AND SHOPIFY SHOULD BE SHUT DOWN FOR THE TERRIBLE CUSTO.ER SERVICE!