Tap&Chip - No customer name recorded when tap?

7 0 3

Hi! Does anyone know how to get a customer  name to show up when they use the "TAP" feature to pay? It seems if we swipe the credit card then the full customer name is recorded... but if we use the "tap" function then it just says "someone ordered". I'm not sure if it's a function we can activate?


***This has been an issue as well because recently someone used the tap feature... only to do a chargeback for their item with the credit card company! Now when reviewing the order number there is no information and we can't go back to review who it is doing this.


Much Thanks!


Replies 6 (6)
Shopify Partner
1020 83 262

We always capture the customer information at the point of sale. For marketing purposes first and foremost. But also to have a purchase history, to research in the event of a chargeback, etc. You should be able to associate a customer with each transaction in the POS screen, right?

New Member
1 0 0

Just checking. Did you find a solution. We would also like to capture our customer names when they use the tap feature. 


New Member
1 0 1

This is absolutely still an issue for me as well. With the tap function, no customer name or info is saved to the order. Makes it a nightmare for brick and mortar shops when it comes to returns and exchanges. Zero customer info is saved with these orders. They are all anonymous. Worse yet, if a card does have a tap function, these readers force customers to tap instead of insert a chip.

New Member
1 0 0

Just got my chipper installed yesterday.  I am having the same issue.  It is really disappointing.  I messaged tech support and they have no clue.


New Member
1 0 0

Hi! Has anybody found a response to this? I’m having the exact same issue—indeed nightmare for any exchanges or anything like that!

27 0 20

Any update on this yet?