Tap and Chip "There was an issue with network connection"

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I purchased a brand new tap and chip card reader. I’ve managed to connect to several devices separately, iPhones, iPads, and I get it to show up on on the Shopify POS app. But every time it says that “there was an issue with the network connection”. I’ve updated all the devices, updated the apps, turned everything on and off again several times, and did a pinhole reset on the device. Still nothing is working… It still states that my Tap and Chip reader is "unavailable".

Reply 1 (1)

Shopify Staff
2448 226 522

Hi @_alyaly,


Thank you for getting in touch about this. I would recommend getting in touch with our retail support team as they are better placed to offer direct assistance on this issue, and can escalate this to our technical department if the problem cannot be resolved.


You can get in touch with our retail support team through the Shopify Help Center. When you open this link, please select "Store management" and then "Retail and Shopify POS" when navigating the router. Contact options will then be presented to you.

Victor | Social Care @ Shopify 
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