Trouble connecting shopify to instagram and facebook

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I am unable to connect the shopify store to my instagram account and im not sure why


I always get the error "

Sorry, this content isn't available right now

The link you followed may have expired, or the page may only be visible to an audience you're not in. " 
And im not sure how to fix it 
Reply 1 (1)
Shopify Staff
Shopify Staff
1590 135 280

Hey, @imranbakali!


Welcome to Shopify Community.


Thank you for connecting with us and sharing your concerns. I double checked to see if any other new users are reporting this issue, and I wasn't able to find any widespread or ongoing concerns. Typically, when it's not something that can be replicated by other users it is a local issue.


Most commonly, it is caused by a caching or network issue, so let's quickly rule that out with the following troubleshooting steps:

  • Try clearing cache/cookies of current browser
  • Try from a different, up-to-date, browser
  • Try from a different network connection

Once you do that can you please try re-connecting to the apps once again? If the issue does persist at that point, please grab a screenshot for me of each step you are taking along with the error that is finally presented.


I look forward to your reply,

Olivia | Social Care @ Shopify 
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