Unable to contact support, need Carrier Calculated Rates added

[hraac_connor]

Hi

I am trying to get Carrier Calculated Rates added to my store and unable to contact support as it is busy. I have purchased the basic plan for the 12 months but this feature is still not working. Can you let me know who I will need to contact to get this started.

Regards

Chris

[Elle · Accepted solution]

Hey, @hraac_connor 

Elle here from Shopify. Happy to help you with this!

Our support will always need to activate Carrier Calculated Shipping unless you are on the Advanced Shopify Plan. 

I'll reach out to you directly via email so I can verify your store details and enable the feature for you. 

Talk soon! 

[Memeshop]

I need carrier calculated rates applied to my account as well please. Please contact me.

[Elle]

Hi, @Memeshop 

I'll be in touch via email so I can activate the feature on your account.

Talk soon!

[BCL9090]

Hi! Same issue here – have a Shopify Plan (the medium one) set for annual but need to add Carrier-calculated Shipping. Cannot contact support. Thank you!

[JanJhnstn]

Hello,

I too need my Carrier Calculated Rates activated so I can set up Advanced Shipping Rules. I have a basic plan that I pay annually.

[Elle]

@BLC-Nicolas @JanJhnstn 

I'll reach out to you directly to ensure the feature is activated on your plan. 

[JanJhnstn]

Hi Elle,
I’m getting this error in the Advanced Shipping Rules window. I am able to select Use Carrier Calculated Rates when I add a rate in my Shipping Settings window but in the Advance Shipping Rules app I’m seeing this alert and cannot go any further with setting up the app because of this alert in Shopify.
Please advise how to fix this issue:


I am on a annual plan:


Thank you ,
Jan Johnston at
janjohnstonartworks.com

[Elle]

Thanks for letting me know, @JanJhnstn 

I've sent you an email! Let's continue our conversation there and I'll ensure the feature is activated on your account. 

[Elle]

Hi, everyone!

Everyone here should now have the feature activated on their accounts so I am closing this thread.

If you've landed on this thread and currently need the feature activated, please connect with our support here. While our wait times may be higher than usual, we are still available 24/7.  Please trust that you will receive a response and our support can assist you with any questions you have. 

Thanks so much!

Best,
Elle