Unable to get rid of message saying "Your payouts from shopify are on hold"

Unable to get rid of message saying "Your payouts from shopify are on hold"

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Hi, I just created my website for drop-shipping and I was trying to solve the message saying "Your payouts from shopify are on hold" even though I've done the necessary things to help me solve this problem such as the two step authentication method for my account. I would greatly appreciate anyone helping me solve this problem as I am stuck.

Reply 1 (1)

Shopify Staff
1200 124 151

Hi there, @Bright-Light!


Thank you for your post, I'm happy to help you out here. 


If your Shopify Payments payouts are on hold, it's possible that there is a standard review of your account being done. Once completed, the hold will be taken off your account, or our team will get in touch with you if more information is needed. If you would like to confirm this or get more information about the hold on your account, you can contact our live support team, as I'm unable to review your account through the Community Forums. We're available 24/7, and when it comes to reaching out to our live support line, I'll provide some steps here to make it easier:


  1. Head over to this link: Contact Shopify Support · Shopify Help Center
  2. Log in
  3. Select the support topic that best suits your inquiry (such as Account or Store settings)
  4. Scroll down to where it says Get support and select one of the available support options


You'll then be connected with a Support Advisor who can review your account and answer any questions you have. 


By the way, have you thought about how you are going to market your store? I'd be happy to share some tips with you if you're interested. You can also share the link to your store and I could review it for you and offer some feedback!


I hope this helps — feel free to let me know if you have any more questions. 

Greta | Shopify 
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