Unable to print receipts in updated Shopify POS app - Any solutions?

[CN4]

I am using Shopify POS for a few years. I always printed receipts for customers as soon as I finish a sale. I recently updated the app to the latest version. A few days later, I lost the option to print receipts. I only see the choice to text or email. Anyone else having this issue? I still have the settings set to automatic print receipt. Shopify support by phone or text is currently unavailable-Does anyone else have this issue or know how to resolve it?

[SaraLax]

I'm sorry to hear that you are having issues with printing receipts on your Shopify POS app. Here are some steps you can try to resolve the issue:

1. Check the settings: Go to your Shopify POS app settings and make sure that the "Automatic Print Receipt" option is turned on. If it's already turned on, try turning it off and then back on again.

2. Restart the app: Close the Shopify POS app completely and then restart it. This can help reset any settings or connections that may be causing the issue.

3. Update the app: Make sure that your Shopify POS app is updated to the latest version available. Sometimes, updates can fix issues with the app.

4. Check the printer connection: Make sure that your printer is properly connected to your device and that it's turned on. Also, check that the printer settings in the Shopify POS app are configured correctly.

5. Contact Shopify Support: If the issue persists, contact Shopify Support for further assistance. They may be able to help diagnose the issue and provide further guidance on how to resolve it.

I hope these steps help you resolve the issue and you can print receipts again on your Shopify POS app.

[Moth_Chicago]

I am having this exact same issue and I followed the directions from the 'shopify partner' below and it didn't do anything. Why do they keep changing things? 

[Imogen]

Hey there, @Moth_Chicago! Thanks for following up on this thread! If the troubleshooting steps outlined by the Partner above haven't successfully resolved the issue, then I recommending using the contact information available in your POS App to get in touch with our Retail Support Team. If you login in to the app, and go to 'More > Support > Contact Support', you'll be able to use the contact information available there to connect with our Retail Specialists, who will be able to get you authenticated and assist with additional troubleshooting.