FROM CACHE - en_header

Why are addresses/shipping so painful via POS?

Ben31
Pathfinder
116 3 98

Hi There,

POS orders can't have a mix of 'taken in-store' items and shipped items (99% of our POS orders).

And creating 2 transactions isn't practical with impatient customers waiting - they walk off, no joke. Try running a successful pop-up sale and you'll be met with the harsh reality!

But when you add shipping addresses to a customer via POS 'Add Customer' the address doesn't display on the order.

So for each and every POS order (sometimes 40-80 orders per pop-up sale) we have to manually:

  1. Login to the Shopify website
  2. Load the orders list
  3. Click the order from the website orders list
  4. Wait for the order page to load
  5. Click the customer name
  6. Wait for the customer page to load
  7. Copy the phone number
  8. Go back to the order screen
  9. Click ‘Edit' under the address section
  10. Wait for the address pop-up to load
  11. Click the ’Select another address’ drop-down
  12. Choose the address that was already entered into Shopify POS
  13. Paste-in the phone number previously copied from the customer page
  14. Manually choose the country
  15. Save the address
  16. Wait for the address to save

Problems with this:

  1. 16 steps is incredibly painful for every POS order (on hotel wifi) after a pop-up sale or five day home expo which often finish at 9pm daily - we’re exhausted!
  2. 16 steps to add an address already captured via POS is painfully silly, even comical - right?
  3. And we have to start again if we forget to copy the phone from the customer screen (yet more page loading and waiting)
  4. And we have to start again if we accidentally choose the wrong country because it deletes the region (unless we remember the region before choosing the country).

We’re an online business who uses POS for around 20x pop-up sales and expos per year. Shouldn't Shopify and Shopify POS be a perfect fit for us?

How do we reduce the steps required from 16 to 2 or 3?

After years of this (and raising tickets, tweeting and posting about this) we're desperate sorry. Any help would be much appreciated.

Kind Regards,

Ben

Replies 13 (13)
Ben31
Pathfinder
116 3 98

Are we missing something basic or does a pop-up shop that needs a mixture of shipped and 'taken in-store' items require a 16 step process (as shown above) to fulfil?

We're desperate - it's ridiculous no?

any pointers in the right direction would be much appreciated.

Ben31
Pathfinder
116 3 98
Ben31
Pathfinder
116 3 98
Ben31
Pathfinder
116 3 98

Bump.

Give is some hope that Shopify at least recognises things could be improved here?

Ben31
Pathfinder
116 3 98
Ben31
Pathfinder
116 3 98

Bump, still a constant frustration sorry.

Roostcollection
Pathfinder
97 1 70

Not sure if I understand correctly but,

On the POS, Add a new tile to the home screen: select Action> Under cart: Add Ship to Customer

Now you should be able to add purchases. Select tile: Ship to customer

enter email & phone

This is only for shipped sales. There is no way to combine a sale to have some "ship" and some "take with".

 The reason is the "take with" items are fulfilled at the moment the sale is completed. While the shipped are "unfulfilled" until shipped.

Unfortunately it is two transactions, But the shipped orders will not get overlooked.

Ben31
Pathfinder
116 3 98

Thank you, we were adding a customer which also adds an address etc but that address never actually shows up on the order. 

Very painful that we have to pay for that feature - shipping orders is sort of the whole point of Shopify - and very frustrating we can’t do a mixture of taken and shipped now that we’re paying for POS. 

Anyway, thank you for the solution. Kind regards, Ben. 

Ben31
Pathfinder
116 3 98

Spoke too soon!

Phone numbers entered into POS on the first screen via 'Ship to customer' (along with an email) don't appear on the order, and nor are they part of the customer card - why?

We now have a full day worth of orders missing phone numbers but worse than this, we have to enter fake numbers into the fulfilment system which creates bad data - painful for everyone sorry.

There seem to be multiple ways of associating/adding customer info to orders but are all of them floored? What are we missing?

Any help would be much appreciated.

Cheers

Ben31
Pathfinder
116 3 98

Have also been through the orders in the POS app incase they're stored there but non, phone numbers entered onto the first screen aren't saved anywhere.

For the love of God, tell me they saved somewhere!

Roostcollection
Pathfinder
97 1 70

At a loss, It's NO developer Shopify

Shannon_Scott
New Member
2 0 0

We are having the same issues as others when it comes to fulfilling part of the order in store and shipping the balance of the order at a future date.  This also affects our system with our Fulfilled and Unfulfilled items so we have to keep an entirely separate manual log to account for the items we still need to ship.  In reading the other comments, it seems to be a much-needed feature.  PLEASE HELP us - agree this is something that more and more retailers need and to push this to the TOP of the developement pile!

Thank you!

Shannon_Scott
New Member
2 0 0

This solution is not helpful and does not work.  In following your suggestion, there is NO way for me to add the ship to customer option.  It is greyed out on my screen and not actionable.  Please help!