Why are draft orders not visible in the POS system?

65 0 79

We often email draft orders to customers who call on the phone for custom work, but then they call in to place the order. I have to retype the whole order into the POS, in order to take a deposit on an order. 


When I email a cart to a customer, it creates a draft order in shopify, but disappears from the POS.  Why can't I pull up a draft order so we can complete the order instore? 

That would be a feature I would pay for in the new POS. 


Replies 5 (5)

Shopify Partner
58 0 55

Hi Matt, we created a new app to solve exactly this. It's called Custom and Draft Orders For POS, (https://apps.shopify.com/draft-and-custom-orders-for-pos)


Before this app, you would have to go into the Admin (on the computer) to create or edit a draft order, and then in order to checkout/charge a customer, you would have to email/send them the invoice link or charge them through your computer.


Now with this app, you can create a custom draft order right within POS, and you can add that draft order straight to the POS cart in order to checkout/charge the customer inside your retail store or in person. Much easier and simpler!


More info: https://www.lazertechnologies.com/blog/draft-and-custom-orders-for-shopify-pos


With Custom and Draft Orders For Shopify POS you can now do the following all within the Shopify POS app for any device:

  1. Add existing products from your current inventory
  2. Create and attach a new service (including the length of the service, the per-hour rate, and any supplementary notes)
  3. Create and attach any new custom products that aren't currently in your inventory
  4. Specify a workflow status with your custom draft order (i.e. New, Estimate, Open, Pending, Completed)
  5. Create a new and/or attach an existing customer to the custom draft order
  6. Set a discount on the overall custom draft order
  7. Email the breakdown of the custom draft order to the selected customer
  8. Add the custom draft order straight to the POS cart
  9. And more


Let me know if you have any questions or if I can be helpful!

1 0 0

Hi there, I am looking for a way to pull up draft orders at POS that were created in the Shopify admin.  Is this what your app does?


Shopify Partner
58 0 55
Yes 🙂
Shopify Partner
38 0 48

Ok, buy you guys are charging us $15/month for this option. It feels like you are giving us partial functionality and then holding us hostage for more money. Not cool.  How about you either make it a function within POS itself or you give us the app for free since it should work already anyway?  I will just recreate a custom order on POS and delete the draft at this point.  Please be better than this.

3 0 1

Agreed, I was told I would be able to do Estimates / Drafts (we do estimates on a daily basis) now that I am signed up & up and running I find out I have to pay additional monthly fees to do so.