Why are my card payments failing with Tap & Chip reader?

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When using the Tap & Chip reader, my card payments are failing to process.

  • This is the 1st time using it 
  • Under manage hardware 
    • Shopify show connected 
    • Bluetooth is enabled
    • WIFI / Internet connected 
  • I am using an Android Phone 
  • When I go to checkout it says Tap or Insert card

is there anything that I'm missing?

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