Why can't I access the store on my iOS Shopify POS app despite full permissions?

Shopify Partner
1 0 0

I'm having trouble with the iOS app for Shopify POS. After logging it it says i don't have access to the store. 

It tells me that i don't have the needed Shopify permissions to log in to POS. 

But, as far as i can see, i should have enough permissions to do so.

I am not the store owner, but i have:

- Access: POS App, Admin

- POS Role: Full permissions

- Locations: All locations


In Shopify POS i can access and change all settings, but for some reason i still can't access the store in the POS app. 

I am using iPhone 13 with iOS 17.4.1 and already tried redownloading the iOS app, logging out and in, and turned on the "Reset account" setting for the app.

Reply 1 (1)

New Member
4 0 0

While there's no single option to reset all app permissions directly on an iPhone, here's the method to achieve this:-

Reset Location & Privacy Settings:-

1. Go to Settings on your iPhone.
2. Scroll down and tap on General.
3. Select Reset.
4. Choose Reset Location & Privacy.
This will reset all location-based and privacy permissions granted to your apps, including access to:-

Location Services

Important Notes:-


  • Resetting Location & Privacy settings will erase all previously granted permissions for every app.
  • You'll need to re-grant permissions individually for each app that requires them in the future.
  • This method doesn't affect other app settings or data stored within the apps.


More details assistance below.