Why can't I connect my new POS Go to my store?

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I've recently purchased The Shopify Go hardware. I have 3 locations currently & use Mpop. I wanted Shopify go to replace Mpop. When I try & connect the POS go to my store & log in it says it cannot be used for my store? An ideas why? 


Reply 1 (1)

Shopify Staff
1326 318 226

Hey, @Clare58!


I'd love to help you with your concern about the Shopify POS Go. Whenever you encounter this error message, it usually means Shopify Payments isn't enabled within the POS app. If Shopify Payments is already enabled, then it means your store currency isn't set to your country's currency. As per the Shopify POS Go requirements on this page, Shopify Payments has to be activated in the POS app and your currency information must match that of your physical store's location to be able to use POS Go.


If you need to enable Shopify Payments in the POS app, you can refer to this guide to ensure Shopify Payments is active. Please note that Shopify Payments must be set up for your online store in order for you to use it in the POS app. You can follow the instructions on this page to set up Shopify Payments in your admin, if you need to do so. Should you need to change your store currency, you can refer to this help doc.


It's awesome that you have three physical store locations. How is it like juggling all stores? Is everything going well, outside of the POS Go issue you're experiencing?

Summer | Social Care @ Shopify 
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