Why can't I connect to my Chipper 2X BT on my Galaxy S21?

[Sades]

Help!! i am unable to connect to the Chipper Reader, i keep getting message "no card readers found" i am using a a Galaxy S21 5G, Android V12 if that matters..

[Elias]

Greetings, @Sades.

Thank you for reaching out and posting this question.

I understand you're having some issues connecting the Chipper 2X BT card reader with your Android device. While the Chipper 2X BT reader only supports iOS at the moment, we are inviting Android-only merchants in the US to join our Chipper Tester program and use their brand new Chipper 2X BT card reader with their Android devices. Also, since there's likely less availability for small programs such as this, we'd encourage enrolling as soon as possible.

If you're located in the US, using Android-only, and interested in enrolling for the Chipper Tester, then we will need to access your account in order to submit an enrollment request. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

I'd love to hear more about your business! What kinds of products do you sell? Do you use Android devices exclusively for your store?

[leighmillerjewe]

Hello!  I have iOS and mine is not connecting either.  I have also tried to do a soft restart to no avail.  bluetooth is on.  And other tips?

[Elias]

Hello, @leighmillerjewe.

Thank you for joining the thread and bringing this issue to our attention.

If soft restarting the card reader didn't help resolve the issue, then we'd recommend unpairing the Chipper 2X BT and pairing it again through the Shopify POS app. It's also recommended to have the card reader plugged into the power before pairing it with your device(s), as the card reader may not connect with Shopify POS properly if the battery is below 50% charge. If that doesn't resolve the issue, then we've got some other troubleshooting suggestions right over here: Troubleshoot the Chipper 2X BT card reader. 

That being said, if the issue continues to persist, then it looks like we'll need to access your account in order to resolve the issue. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to continue assisting you through live chat, email, or callback. Simply visit the Shopify Help Center and log into your account to create a support request. 

I can see that you're a new member of our Shopify Community! Once you've resolved the issue with the card reader, I'd love to hear more about your experience so far and share some resources to help you get started.