Why can't I make a payment on Shopify?

2 0 0

I need help. I can't pay on Shopfify can you help me? 

Reply 1 (1)

Shopify Staff (Retired)
1122 78 173

Hi there, @Smartparents


Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!


With regards to your inquiry, are you able to tell us more about this matter? What exactly are you paying for? What device and/or payment method are you using? If you could tell any more about your situation, that will give myself and other contributors a better understanding on how best to assist you moving forward. 


I am definitely looking forward to hearing more from you. In the meantime however, feel free to try these local troubleshooting tips, if by chance the issue is more technical-related: 


  • clear cache and cookies
  • try a different device/wifi connection
  • try a different browser
  • go into private/incognito mode

To learn more visit the Shopify Help Center or the Community Blog.