Retail hardware, software, and Shopify Point of Sale
Hello - my collection has over 70 products in it, however, on the live website it only shows 28 products. Please let me know how to resolve.
Thank you!
Hey, @elizabethtuke.
Thank you for reaching out!
There are a few different reasons why a product may be showing in the collection in your admin but not in the collection on your website. I recommend going to a product page that is not showing on your live website. Once you are on that product page, you need to make sure you have the availability set to online store and that the product is active. You can do this on the left-hand side of the product page, where you will see product status, make sure that it is set to active, and then you will see sales channels and apps. Here is where you want to make sure there is a green dot beside the Online store. I will provide a screenshot below for you.
I recommend testing this with one product to see if it shows up on your online store and if it does, you will need to make sure all the products in your collection are active and available on the online store.
Please let me know if this works for you, and if it does not, I am happy to continue to work with you to figure out why these products may not be showing on your live site.
Talk soon,
Emily | Social Care @ Shopify
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