Why does my POS tax occasionally show 7.000001% PST?

niki92bgd
Shopify Partner
27 0 4

Hello all, 

I am having a weird error when processing transactions in person. The tax settings are supposed to show (and at most part) 5% GST and 7% PST on receipts. HOWEVER recently, 4 times out of 10 at random, the receipt will instead show 5% GST and 7.000001% PST on random products/ transactions. 

All of my settings are correct and the transactions have been processed perfectly with no accidental override errors. 

Is this a glitch or something I am overlooking?

Replies 7 (7)

Elias
Shopify Staff
2959 289 512

Hello, @niki92bgd.

 

Thank you for reaching and bringing this to our attention.

 

This does sound like a very unusual issue and it looks like we'll need to access your account in order to get a closer look at some of the affected orders. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to further assist you through live chats. Please visit the Shopify Help Center and login to your account to create a support request. 

 

Once you've identified and resolved this issue with our Support team, please keep the thread posted as there could be others from the Shopify Community that could be struggling with a similar issue and coming across this post. If you have any other questions, then don't hesitate to let us know!

 

Elias | Social Care @ Shopify 
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niki92bgd
Shopify Partner
27 0 4
I have chatted to someone and they still have not followed up
Elias
Shopify Staff
2959 289 512

 

Hey, @niki92bgd.

 

Thank you for following up and keeping us posted!

 

It may take a couple of business days for our Technical team to look at some of the affected orders and identify the problem. Once they've had to review your store, then they'll follow-up with you directly via email. 

 

That being said, we'd love to hear more about the business that you're developing for your clients. What types of products do they sell? Do they have a marketing plan prepared for their store? 

 

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

niki92bgd
Shopify Partner
27 0 4

Why are you trying to sell me on Marketing?

This isn't the right place

TacoLlama
Shopify Partner
10 0 2

I'm still seeing this. Just checked my tax settings, and I don't even set the tax, just the region to BC PST.

 

I'll follow up with Chat support too. 😕

niki92bgd
Shopify Partner
27 0 4

They haven’t been much help. It was even escalated to their “tax department” and weren’t able to fix the issue. Super frustrating 

TacoLlama
Shopify Partner
10 0 2

They wanted me to go and collect a bunch of diagnostic information from my ipad, and manually type it in to my trouble report. I submitted a problem report directly from Shopify POS, but I never heard back about that, and apparently that wasn't good enough to link it to my issue report.

I still saw it again the other day.