Why does my product keep reverting to schedule availability status?

[daisy-wicks-wax]

When I List products and change the status from Draft to active that appears to happen after I click save. Then when I look at each individual product, the online store version keeps requesting me to schedule availabilty, which I have done repeatedly, the scheduled time passes and product goes back to schedule availability status.

what am i doing wrong

[Blair]

Hey @daisy-wicks-wax,

Thank you for reaching out to the Community! I'm happy to provide some assistance with scheduling availability for products, to get this resolved. To ensure I'm fully understanding, products that have been scheduled to become available on the storefront do not become visible correct? 

If so, this can be due to a few different reasons and recommend checking out our Future Publishing documentation for more information on how to successfully schedule products. It outlines, you can:

• Head to Products, from the Shopify admin. 

• Click a product name.

• In the Product status section, do the following:

  1. Verify that the status is set to Active.
  2. Under Online Store, click Schedule availability.
  3. Choose the date and time that you want the product to publish to your online store.

• Click Save.

If this has been completed without success, can you confirm whether the indicator next to the channel is a solid green after the scheduled datetime has passed? 

I look forward to your response to ensure this gets resolved as quickly as possible! 

[Maggie2]

This a recent problem for me as well - not sure it is limited to products that I hold as Draft before flipping the switch to Active.

Same experience as OP reports:

Product Status = Active

Online Store indicator = solid green, but a link below for "schedule availability".

If I click the link and schedule for the soonest time, like in 5 minutes, the indicator goes half green, but "schedule availability" link goes away, replaced by a link for "Manage". After the scheduled time has passed, indicator goes back to solid green, and "schedule availablity" reappears.

[Blair]

Hi @Maggie2,

Thank you for reaching out regarding this issue and providing some additional information. As you have indicated the Schedule Availability feature populates directly after the product has been set to go live, I would recommend Contacting Support. This will allow us to investigate further to ensure the feature is working as expected moving forward. 

Please let me know if you have any other concerns as I'm more than happy to assist!