Why has the delivery option disappeared from my website?

PrettyS
Visitor
1 0 0

Hi,

I am unsure why but the delivery option has disappeared from my website and is only showing the pickup option. Can anyone help?

Thanks so much in advance x

Reply 1 (1)

Elias
Shopify Staff
2891 285 499

Hi, @PrettyS.

 

Thank you for reaching out and bringing this to our attention!

 

I understand that the local delivery option has disappeared from your website. Since I don't have enough information to determine what might be causing this, so I'd recommend toggling (disabling and re-enabling) the local delivery feature in your Shipping & delivery settings to see if that can help resolve the issue. It's also worth noting that the local delivery option does not apply to accelerated checkouts (eg. Apple Pay, Google Pay, etc.) aside from Shop Pay, so it may be worthwhile to review the setup guide for local delivery as well.  

 

If the issue continues to persist, then it looks like we'll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

 

I'd love to know if toggling the local delivery feature can help resolve the issue. Keep me posted!

Elias | Social Care @ Shopify 
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