Why hasn't my Connection Hub arrived with my Countertop Kit?

[sirkingbrian]

I ordered the POS Terminal Countertop Kit for USB-C Tablets, and the Shopify store suggested, "Would you like to add the Connection Hub to enable Ethernet connectivity for your compatible USB-C tablet?" 

I accepted the Connection Hub and paid $39 for it, but it did not arrive with my Countertop Kit. It appears on my packing slip, but the Connection Hub is NOT in the box. 

How do I get this piece of equipment being that I have already paid for it?

[PaulNewton]

These are the forums, and on a weekend.

Contact shopify support DIRECTLY

https://help.shopify.com/en/support/topic-select/login-issue/contact/chat