Why hasn't my Connection Hub arrived with my Countertop Kit?

sirkingbrian · ‎12-30-2023

I ordered the POS Terminal Countertop Kit for USB-C Tablets, and the Shopify store suggested, "Would you like to add the Connection Hub to enable Ethernet connectivity for your compatible USB-C tablet?"

I accepted the Connection Hub and paid $39 for it, but it did not arrive with my Countertop Kit. It appears on my packing slip, but the Connection Hub is NOT in the box.

How do I get this piece of equipment being that I have already paid for it?

PaulNewton · ‎12-30-2023

These are the forums, and on a weekend.

Contact shopify support DIRECTLY

https://help.shopify.com/en/support/topic-select/login-issue/contact/chat

Contact paull.newton+shopifyforum@gmail.com for the solutions you need

Save time & money ,Ask Questions The Smart Way

Problem Solved? ✔Accept and Like solutions to help future merchants

Answers powered by coffee Thank Paul with a ☕ Coffee for more answers or donate to eff.org

Why hasn't my Connection Hub arrived with my Countertop Kit?

Why hasn't my Connection Hub arrived with my Countertop Kit?

Community Blog Articles