Why is customer information not showing up in my POS system?

Why is customer information not showing up in my POS system?

SusanAlbert1
Excursionist
55 0 13

Hi, 

 

I am looking for help with a reoccurring problem I am having with my POS and customers. When I have a returning customer who I know has been here before, when I run their payment card, their information does not come up in my system. It was for awhile but has stopped working. 

 

This presents a problem for me in that it can be embarrassing when I know that they are a loyal customer and may not recall their name and that it doesn't register for their loyalty points. Any recommendations would be welcomed. Thank you very much!

 

Kaytea and Susan 

Replies 2 (2)

Jessica_1326
Tourist
5 0 4

Did anyone ever give any answer for this by chance? It's been happening to me for months, as well. And when you manually add a customer tpo a purchase, sometimes there's missing information (as in the customer has a phone number associated with their account that I can see in Shopify online but it isn't coming up on the POS at checkout).

Summer
Shopify Staff
1420 324 250

Hey, @Jessica_1326! That sounds strange. It definitely shouldn't be happening so we would love to look into this issue. Could you please visit our Help Center and start a chat with our AI assistant to connect with our support team? 

Summer | Social Care @ Shopify 
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