Why is customer information not showing up in my POS system?

[SusanAlbert1]

Hi, 

I am looking for help with a reoccurring problem I am having with my POS and customers. When I have a returning customer who I know has been here before, when I run their payment card, their information does not come up in my system. It was for awhile but has stopped working. 

This presents a problem for me in that it can be embarrassing when I know that they are a loyal customer and may not recall their name and that it doesn't register for their loyalty points. Any recommendations would be welcomed. Thank you very much!

Kaytea and Susan 

[Jessica_1326]

Did anyone ever give any answer for this by chance? It's been happening to me for months, as well. And when you manually add a customer tpo a purchase, sometimes there's missing information (as in the customer has a phone number associated with their account that I can see in Shopify online but it isn't coming up on the POS at checkout).

[Summer]

Hey, @Jessica_1326! That sounds strange. It definitely shouldn't be happening so we would love to look into this issue. Could you please visit our Help Center and start a chat with our AI assistant to connect with our support team?