Why is my automatic discount promotion not functioning?

tonialonee
Visitor
1 0 0

Hi,

I have been trying to run a promotion of buy 3 get one free in the automatic discounts.  It worked for a time, but then it stopped.

Please help.

Antonia Hernandez

Zipperedheart

Replies 2 (2)

jam_chan
Shopify Partner
898 23 181

Did you set an active date so it stopped working?

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Hilary
Shopify Staff (Retired)
551 79 133

Hi, @tonialonee 

Sorry to hear your automatic discount hasn't been working. To clarify what @jam_chan asked, did you set and end date for the discount, perhaps? If this is the case, you can go in and adjust the end date, or remove it all together. This is Step 9 in our help document on setting up Buy X Get Y automatic discounts

Another reason this may have stopped working is if you set up another (different) automatic discount. It's only possible to have one automatic discount active at any time. If you activated a different automatic discount, this will make your previous automatic discount inactive. 

If neither of these options do the trick, let us know. A reminder that the customer will have to add all products to their cart for the discount to work - including the free product. Make sure to run through the steps in the help document I linked and see if there is anything else it may be missing. 

Let us know how this goes!

To learn more visit the Shopify Help Center or the Community Blog.