Why is my barcode scanner not working with POS?

petgrocer
Trailblazer
246 2 376

Anyone using POS with a barcode scanner that has been not working for over 24 hours now understands what a painful process this is in a retail store. Not getting any updates from Shopify. Obviously they did an update or change or someone did an update and it broke. Please update the status page to let us know when you are reversing whatever update broke this. 

Replies 2 (2)

stilettoninja
Tourist
9 2 11

Hey I just made a post about having the same issue as well, but I found a work around for it and posted it here

Hope this helps, and hopefully they fix it soon!

petgrocer
Trailblazer
246 2 376

Really appreciate you posting that work around option. Unfortunately our scanner still does not register any of our barcodes. It's been 29 hours without function. I'm calling in again.